Terms & Conditions
As a small, independent business, we are so grateful for your loyalty in choosing to shop with us. Please find our policies, as well as our Terms & Conditions below.
Privacy Policies
Overview
We recognise the risks associated to the use of the internet and technologies to exchange information. We have therefore ensured that appropriate safeguards are in place to reassure our business customers.
This privacy notice discloses the privacy practices for petalandstemflorals.com and applies solely to information collected by this website.
If you choose to use our website, you agree to the collection and use of information according to this policy. We will not use or share your information with anyone except as described in this Privacy Policy.
Information Collection and Use
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or another form of direct contact from you. We will not sell or rent this information to anyone in the UK and or transfer information to the EU or other countries.
We will use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside our organisation, excepting those Service Providers described below, other than as necessary to fulfil your request.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
In accordance with the General Data Protection Regulation (EU) 2016/679, unless you ask us not to, we may contact you via email in the future to tell you about new products or services.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone numbers provided on our website:
• See what data we have about you (if any).
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.
Log Data
When you visit our website, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer's Internet Protocol (“IP”) address, browser version, pages of our website that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies
We use cookies on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is not linked to any personally identifiable information.
Some of our business partners may use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.
Service Providers
We may employ third-party companies and individuals to:
• facilitate our website;
• provide the website on our behalf;
• perform website-related services; or
• assist us in analysing how our website is used.
These third parties have access to your personal data in order to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
Storage
We will store your personal data for no longer than is necessary for us to fulfil the purposes as provided for in this policy or until you request that it be deleted according to your rights as explained above.
We may, however, need to retain a copy of some personal information in order to comply with legal, tax or regulatory requirements and until such time as those requirements are met.
Security
We are committed to doing all that we can to keep your data secure and confidential, to prevent data theft, unauthorised access and disclosure. We have set up security systems and processes and utilise appropriate technology to help us safeguard all the information we collect online.
However, whilst we endeavour to do our utmost to protect your Personal Information, we cannot guarantee 100% security of data transmitted via the internet.
Links to Other Sites
Our website may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children's Privacy
Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we will immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to carry out the necessary actions.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.
Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us via the email address or phone numbers provided on our website.
Terms & Conditions
The following Terms of Business apply to all services agreed. All work is carried out under these terms except where changes are expressly agreed in writing.
1. Service Delivery
1.1 Petal and Stem shall provide the Services with all reasonable skill, care and diligence in a proper and professional manner in accordance with industry best practice and in a timely manner.
2. Confidentiality
2.1 All parties shall take all reasonable steps to keep Confidential Information belonging to other parties except when required to disclose it by law, by regulatory bodies or by insurers. Unless authorised this undertaking will apply during and after this engagement.
2.2 This provision shall not apply to any information which is or becomes public knowledge other than by breach of Clause 2.1; is received from a third party who lawfully acquired it and who is under no obligation restricting its disclosure; or is independently developed without access to any Confidential Information belonging to other parties.
2.3 We reserve the right, for the purpose of promotional activity, training or for other business purpose, to mention that you are a client. As stated above we will not disclose any confidential information.
3. Data protection
3.1 We confirm that we will comply with the provisions of the Data Protection Act 1998 when processing personal data about you and your business where applicable. In order to carry out the services and for related purposes such as updating and enhancing our client records, analysis for management purposes and statutory returns, legal and regulatory compliance and crime prevention we may obtain, process, use and disclose personal data about you.
3.2 You have the right of access, under the Data Protection Act 1998, to the personal data we hold about you.
4. Intellectual property rights
4.1 We will retain all copyright in any material created by us during the course of providing the service save where the law specifically provides otherwise.
5. Force Majeure
5.1 Neither party shall be responsible for any delay or failure in carrying out any of its obligations under our agreement which is caused wholly or partly by reason of a Force Majeure event.
5.2 If a Force Majeure event prevents the provision of The Services, Petal and Stem shall immediately notify you and shall use all reasonable endeavours to mitigate and/or eliminate the consequences and restore services as soon as practicable. We will keep you fully informed on progress towards a resumption of the provision of The Services.
6. Applicable law
6.1 Our Terms and Conditions of Business are governed by and should be construed in accordance with English law. Each party agrees that the courts of England will have exclusive jurisdiction in relation to any claim, dispute or difference concerning our service and any matter arising from it on any basis. Each party irrevocably waives any right it may have to object to any action being brought in those courts, to claim that the action has been brought in an inappropriate forum, or to claim that those courts do not have jurisdiction.